Jack Woollams

Projects & Demos

A collection of my work in analytics, reporting systems, and governance.

Screenshot or graphic for Voice of the Client - Strategic Contact Journey Review

Voice of the Client - Strategic Contact Journey Review

Directed end to end design and delivery of a strategic Voice of the Client review for a 2,500+ person division.

AnalysisSnowflakeSAS EGSalesforce
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Screenshot or graphic for PACE Productivity Impact Measurement

PACE Productivity Impact Measurement

Designed and implemented the methodology used to assess PACE/Salesforce productivity impacts over time across approximately 2,200 staff.

SalesforceProductivityReporting
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Screenshot or graphic for Email Inflow and Outflow Measurement Methodology

Email Inflow and Outflow Measurement Methodology

Established a new email inflow and outflow measurement methodology from a significantly unreliable reporting position.

SQLSAS EGWorkforce Planning
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Screenshot or graphic for KPI Governance and Reporting Assurance Framework

KPI Governance and Reporting Assurance Framework

Led development and maintenance of KPI governance and reporting assurance controls across high scrutiny service performance reporting.

GovernanceQADocumentation
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Screenshot or graphic for Executive and Senate Estimates Reporting Assurance

Executive and Senate Estimates Reporting Assurance

Built, validated, reviewed, and assured high scrutiny reporting outputs used for Senate Estimates, CEO level reporting, and Ministerial reporting.

AssuranceExecutive ReportingSnowflake
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Screenshot or graphic for Confluence Reporting Source of Truth Uplift

Confluence Reporting Source of Truth Uplift

Led and maintained Confluence as the reporting source of truth, reducing key person risk and improving consistency.

ConfluenceKnowledge ManagementOnboarding
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