KPI Governance and Reporting Assurance Framework

Project Overview

Led development and maintenance of KPI governance and reporting assurance controls across high scrutiny service performance reporting.

Standardised metric definitions, business rules, validation rules, reconciliations, exception checks, change controls, sign off processes, output review, escalation pathways, and Confluence source of truth documentation. Improved audit readiness, reduced reporting risk, strengthened stakeholder confidence, accelerated review processes, and supported zero reporting errors.